Shipping policy

Order Processing

  • All orders are processed within 1–3 business days after payment is received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • If we experience a high volume of orders or stock issues, processing times may be slightly delayed. If there is a significant delay, we will notify you by email.

Shipping Destinations

We currently ship to:

  • Singapore (SG)
  • New Zealand (NZ)
  • Australia (AU)
  • United Kingdom (UK)
  • United States (US)

If your country is not listed but is near these regions, you may contact us at nnorkinn@gmail.com and we will confirm if we can ship to you.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after order processing):

  • Singapore: 3–7 business days
  • Australia: 7–14 business days
  • New Zealand: 7–14 business days
  • United Kingdom: 8–15 business days
  • United States: 8–15 business days

These are estimates and may vary due to customs processing, carrier delays, holidays, or other factors beyond our control.

If multiple shipping speeds (e.g., Standard / Express) are available to your address, the options and prices will appear at checkout.

Shipping Methods

We use reputable carriers such as [e.g., DHL, FedEx, UPS, Singapore Post, Royal Mail, Australia Post, USPS], depending on destination and service selected.

  • Standard Shipping: Economical option with the delivery windows listed above.
  • Express Shipping (if available): Faster service; estimated times are shown at checkout.

Customs, Duties & Taxes

For shipments to SG, NZ, AU, UK, and US, your order may be subject to customs fees, import duties, taxes, or other charges imposed by local authorities.

  • These charges are not included in our product prices or shipping rates.
  • All customs duties, taxes, and fees are the responsibility of the customer.
  • Please contact your local customs office for information on potential charges before placing an order.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • Tracking information may take up to 24 hours to update after dispatch.
  • You can also track your order via your [Order Status page / account page] (if applicable).

Address Accuracy

Please ensure that your shipping address is complete and accurate:

  • We are not responsible for orders shipped to incorrectly provided addresses.
  • If you notice an error, contact us immediately at nnorkinn@gmail.com with your order number and the correct address.
  • If the order has not yet shipped, we will do our best to update it. If it has already shipped, changes might not be possible.